Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Charges depend on delivery method, weight and country

Which payment methods are accepted in the Online Shop?

he following payment methods are available for use:

Visa (including the Amazon Rewards Visa Signature Card)
Amazon Store Card
Amazon Secured Card
Discover Network
American Express
Diner’s Club (U.S. billing addresses only)
China UnionPay (credit card only)
Visa, MasterCard, or American Express prepaid credit or gift cards

How long will delivery take?

It depends on delivery method and country. Also public holidays will affect delivery time

How secure is shopping in the Online Shop? Is my data protected?

Very secure, since we are partner with Amazon. Amazon handles payments

What exactly happens after ordering?

Once your order is received, it will be handled and once it is shipping you will get tracking.

What is your refund policy?

please see our refund policy for more information


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